Refund and Return Policy
REFUND AND RETURN POLICY
You may return new, unopened items sold and fulfilled by LiveSOHI.com within 30 days of delivery for a full refund (minus shipping charges). Items should be returned in their original product packaging.
To return any item, contact us, or call us at 800.985.5336. Our representatives will assist you with your return. We ask that you contact us prior to sending items so we can generate a return-report and handle it more efficiently.
After contacting us, please return all products to:
SO HI LLC
11411 Southern Parkway
Las Vegas, Nevada 89141
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
LiveSOHI.com cannot accept returns of the following items:
* Any product missing original contents, the ISBN, serial number or UPC
* Downloadable software products
* Gift cards and gift certificates
* Items purchased from sellers other than LiveSOHi.com
Partial Return / Refund Items
Partial Refunds will be issued for the following items:
* Most items that are returned more than 30 days after delivery
* Any item that has obvious signs of use
* Any CD, DVD, VHS tape or software that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted)
* Any item not returned in the condition it was received
If you received a faulty item and need to exchange it for the same item, simply email or call customer service. If you would like to exchange an item for a different one, please contact customer service and return the item to us (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Customer Service center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.